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Cancellation policy

KDF Mart Cancellation Policy

At KDF Mart, customer satisfaction is our top priority. We understand that circumstances may arise requiring you to modify or cancel your order. Our cancellation policy is designed to provide clarity and ensure a seamless experience.

Customer-Initiated Cancellations

Before Order Confirmation

  • You may cancel your order at any time before it is confirmed without incurring any charges.
  • To initiate a cancellation, please contact our customer service team immediately.

After Order Confirmation

  • Cancellations after order confirmation are possible only if the order has not been dispatched.
  • If the order has already been shipped, the request will be processed as a return, subject to the terms of our Refund and Return Policy.

Refunds for Canceled Orders

  • If your order is cancelled before shipment:
    • Prepaid Orders: The amount will be refunded to the original payment method or issued as a store credit voucher.
    • Cash on Delivery (COD): No charges will apply.
  • Refund timelines may vary based on payment methods and bank processing times.

KDF Mart-Initiated Cancellations

KDF Mart reserves the right to cancel orders in certain situations, including but not limited to:

  • Product Unavailability: If an item is out of stock or discontinued.
  • Payment Issues: If there are errors or discrepancies in payment processing.
  • Fraudulent Activity: If the order is flagged as suspicious or fraudulent.
  • Delivery Constraints: If delivery is not feasible due to incorrect address details or logistical limitations in the specified area.

In such cases, customers will be notified promptly, and a full refund will be processed.

Non-Cancellable Items

Certain products cannot be cancelled once the order has been confirmed or processed, including:

  • Perishable goods such as fresh fruits, vegetables, and consumables.
  • Customised or personalised products.

Cancellation Process

To cancel an order, please reach out to us with the following details:

  1. Order ID: Mention your unique order reference number.
  2. Reason for Cancellation: Provide a brief explanation for your request.

You can contact us through:

Important Notes

  • We recommend initiating cancellations as early as possible to avoid unnecessary processing or shipping.
  • Refunds for prepaid cancellations may take 7-10 business days, depending on the payment provider.

At KDF Mart, we aim to make every transaction as smooth and convenient as possible. If you have any questions or require further assistance, please don’t hesitate to contact our support team.