KDF Mart Refund Policy Summary
KDF Mart's refund policy aims to provide a seamless shopping experience and ensure customer satisfaction. Here's a breakdown of the key points:
Eligibility for Refunds
Refund requests must be initiated within 3 days of receiving the product.
The product must be unused, undamaged, and returned in its original packaging with all tags, manuals, and accessories intact.
Refund Process
Submit a Return: Products must be returned to designated KDF Mart locations or shipped to the nearest store for customers outside Karachi, Lahore, Faisalabad, or Islamabad.
Quality Check (QC): Returned products undergo a quality verification process to confirm eligibility.
Voucher Issuance: Once approved, a voucher will be issued for future use.
Refund Method
Refunds will be provided in the form of a voucher equivalent to the purchase amount.
The voucher will be valid for one month from the date of issuance and can be redeemed on KDF Mart's website and mobile app.
Non-Refundable Scenarios
Packaging Issues: Products returned with broken seals, damaged boxes, or missing components.
Incorrect Returns: Items returned that do not match the original order.
Damaged Products: Products damaged due to customer mishandling.
Contact for Refund Assistance
For refund-related enquiries or to initiate a return, please contact KDF Mart at:
Email: help@khandryfruit.com
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