Free Shipping All over Pakistan X

Refund policy

KDF Mart Refund Policy Summary

KDF Mart's refund policy aims to provide a seamless shopping experience and ensure customer satisfaction. Here's a breakdown of the key points:

Eligibility for Refunds

  • Refund requests must be initiated within 3 days of receiving the product.
  • The product must be unused, undamaged, and returned in its original packaging with all tags, manuals, and accessories intact.

Refund Process

  1. Submit a Return: Products must be returned to designated KDF Mart locations or shipped to the nearest store for customers outside Karachi, Lahore, Faisalabad, or Islamabad.
  2. Quality Check (QC): Returned products undergo a quality verification process to confirm eligibility.
  3. Voucher Issuance: Once approved, a voucher will be issued for future use.

Refund Method

  • Refunds will be provided in the form of a voucher equivalent to the purchase amount.
  • The voucher will be valid for one month from the date of issuance and can be redeemed on KDF Mart's website and mobile app.

Non-Refundable Scenarios

  • Packaging Issues: Products returned with broken seals, damaged boxes, or missing components.
  • Incorrect Returns: Items returned that do not match the original order.
  • Damaged Products: Products damaged due to customer mishandling.

Contact for Refund Assistance

For refund-related enquiries or to initiate a return, please contact KDF Mart at:

  • Helpline: 042 37444400
  • Email: help@khandryfruit.com