Privacy Policy

Effective Date: May 15, 2025

At Khan Dry Fruits ("we", "our", or "us"), your privacy matters to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with our services, including:

1. Our mobile application (“Khan Dry Fruit App”)
2. Our website (www.khandryfruits.com)
3. Our offline services (such as phone or in-store orders)

By using our services, you agree to the practices described in this policy. We are committed to protecting your information and complying with all applicable privacy laws, including:

1. Pakistan Personal Data Protection Act (if enacted)
2. General Data Protection Regulation (GDPR)
3. California Consumer Privacy Act (CCPA)
4. Google Play Data Safety Requirements

1. What Information We Collect

We collect only what’s necessary to deliver, improve, and personalize our services. This includes:

a. Personal Information

1. Contact Details: Name, email, phone number, billing and shipping address
2. Payment Information: Credit/debit card or mobile wallet details (processed securely through trusted providers like JazzCash, Stripe, PayPal)
3. Account Information: Username, encrypted password, preferences
4. App Permissions: Device ID, Android ID, location (if enabled), push notification preferences
5. Support Details: Information you share during support interactions
6. Marketing Preferences: Your choices for receiving promotional content

b. Non-Personal Information

1. Device & Usage Data: IP address, device type, operating system, browser type, app usage (e.g., screen views, clicks)
2. Analytics Data: Collected through tools like Google Analytics and Firebase to understand how users interact with our app and website
3. Aggregated Data: Anonymous insights used for improving services

c. Offline Information

Information collected during in-person purchases, phone orders, or promotional events.

2. How We Collect Information

We collect information in the following ways:

1. Directly from you: When you register, make a purchase, or contact us
2. Automatically: Through cookies, analytics tools, or device permissions
3. From third parties: Including payment processors, delivery services, or analytics partners

3. How We Use Your Information

We use your information to:

1. Process your orders and manage deliveries
2. Send updates, confirmations, and promotional content (if you opt in)
3. Provide customer support and respond to your inquiries
4. Improve our app, website, and overall user experience
5. Ensure security, prevent fraud, and comply with legal obligations
6. Show relevant ads through platforms like Google Ads

4. Cookies & Tracking Technologies

We use cookies and tracking technologies to:

1. Improve app and website performance
2. Personalize your experience
3. Analyze how our services are used
4. Prevent fraud and ensure security

You can manage your cookie preferences through your browser or device settings. See our Cookie Policy for more information.

5. When We Share Your Information

We never sell your personal data. We may share it only with trusted third parties, including:

1. Payment Providers: For processing transactions (e.g., Stripe, JazzCash, EasyPaisa)
2. Delivery Partners: To fulfill your orders (e.g., TCS, Leopard Courier)
3. Analytics and Ad Services: Like Google Analytics and Firebase, governed by their own privacy policies
4. Legal Authorities: If required by law or to protect our rights
5. Business Transfers: In the event of a company sale or merger
6. With Your Consent: For services or features you approve

All partners are required to handle your data securely and lawfully.

6. How We Keep Your Data Safe

We take your privacy seriously and apply strong security measures, including:

1. Encryption for payment and communication data
2. Secure servers and systems, including PCI DSS-compliant processors
3. Access controls to limit who can view your data internally

You’re responsible for protecting your password. Contact us if you notice suspicious activity on your account.

7. Your Rights & Choices

Depending on where you live, you may have the right to:

1. Access your personal information
2. Correct inaccurate information
3. Delete your data
4. Object to or restrict how we use your data
5. Withdraw consent for marketing
6. Download or transfer your data (data portability)

How to exercise your rights:

1. Use the Data Deletion feature in the Khan Dry Fruits App (if available)
2. Email us at [email protected]
3. Opt out of marketing using the “Unsubscribe” link in our emails or update your app settings

We respond to requests within:

1. 30 days (GDPR)
2. 45 days (CCPA)

8. International Data Transfers

We may store or process your data in:

1. Pakistan
2. United States
3. Other countries where our service partners operate

When we transfer your data, we ensure it's protected using Standard Contractual Clauses (SCCs) or other legal safeguards.

9. How Long We Keep Your Information

We keep your information only as long as necessary:

1. Order and transaction data: 5–7 years (for legal and tax compliance)
2. Account data: Until you request deletion or after 2 years of inactivity
3. Marketing data: Until you opt out

After that, your data is securely deleted or anonymized.

10. Third-Party Links

Our app and website may contain links to external websites (e.g., payment gateways). We are not responsible for their privacy practices. Always review their privacy policies before sharing information.

11. Children’s Privacy

Our services are not intended for users under 16 years of age. We do not knowingly collect personal data from children. If you believe a child’s data has been shared with us, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services or applicable laws. When we do:

1. We will update the “Effective Date” at the top
2. Notify you via email, app notification, or website message (if the changes are significant)

We encourage you to review this policy regularly.

13. Contact Us

If you have any questions, concerns, or requests related to your data, please contact us:

Khan Dry Fruits

📍 142 Block M, Khokhar Chowk, MA Johar Town Phase 2, Lahore, Pakistan

📧 Email: [email protected]

📞 Phone: +92 304-9996000

🛡 DPO (for GDPR inquiries): [email protected]

You may also contact your local Data Protection Authority, such as the Pakistan Data Protection Authority (once established) or the EU Supervisory Authorities.

14. Regional Compliance

Pakistan

We follow all applicable national laws, including the Personal Data Protection Act (if enacted).

GDPR (EU/UK)

We rely on legal bases such as consent, contract fulfillment, and legitimate interests.

CCPA (California)

We support California residents' rights to access, delete, or restrict use of their data. We do not sell personal data.

Google Play

This policy is designed to meet Google Play’s Data Safety requirements, including transparency about data collection, usage, sharing, and in-app deletion features.